Please see below for our policy regarding WTB Merchandise & Uniforms:
Due to an overwhelming amount of calls, customer service for WTB orders will be executed through email. Phone Support will be available individually for a monthly Customer Service fee ($3.99).
Team managers will have free access to our Phone Support service so any problems can be detailed to them for a quick resolution. Your understanding regarding this policy change is greatly appreciated at this time.
Please note that emails will be returned within 24 hours.
By nature, By College Tees does not posses information about your coaches, practice schedule, game schedule, or team uniform choice. Please be sure that your order contains correct items, as customized goods cannot be returned or refunded.
Rush Service requires a fee for 7 Day Express Shipping and 3 Day ASAP Shipping. If you choose our Free 2 Week Shipping, your order (approved items only) will ship within 2 weeks. Please be advised that once the item is given to a mail service we no longer have access to the product. Some delays are unavoidable due to current Covid-19 protocols.
Our production timeline begins the business day AFTER you placed your order. Business days include Monday - Friday without any holiday interruption.
Here are details regarding the production process:
Due to storing restrictions, we keep a minimal inventory to allow for greater product selection. Therefore, please understand the process will be delayed as we have to order your unique product, size, and color from our supplier. This ordering occurs 2-4 times per week on average. The products ordered vary in ship time from one to seven days.
As we try to keep production time between 5-7 days. Customized goods may take an additional 3-5 business days for production.
Any changes/updates to an order starts the order timeline from the beginning.
We offer free 2 week shipping on most products. To ensure your order will be received within your preferred timeline, please choose our Express Shipping and ASAP Shipping options. Fees apply.
Some packages are delayed by the carrier, for various reasons which ByCollegeTees has limited control over. We cannot account for shipping carrier problems. Hence, we cannot replace your order for free prior to the carrier declaring the package officially lost. After this declaration, we can rush the shipping order, or refund the order. We cannot guarantee your order will arrive within the timeline we gave you, but rather do our best to estimate.